Shipping Policy

Information about shipping

All items are tailor-made and dispatched from our warehouse in India. We initiate order processing on the next business day after it is submitted. Orders are packed and dispatched from Monday to Friday. Orders placed on weekends and holidays will be processed on the next working day.

If we are unable to process your purchase due to incorrect or incomplete payment information, there may be an additional 2-business days delay.

You will receive an email with tracking information as soon as the order is shipped.

SHIPPING TIME

Shipping USA UK Canada Australia Delivery time
Standard Shipping $9.99 $13.99 $12.99 $9.99 8-10 Days
Express Shipping $19.99 $27.99 $18.99 $19.99 5-6 Days

 

Note :: Standard delivery is free in the USA over $150 order value

Delivery schedules

The anticipated delivery dates for your order can be found at checkout before you submit payment, as well as on your invoice once it has been emailed. Regular orders are processed and delivered within 8 to 10 business days. The average processing time is 3-4 business days, and the average transit time is 3–4 business days.

Express orders are processed and delivered within 5 to 6 business days.

TRACKING INFORMATION:

Please allow until the specified time for your order to arrive. The anticipated delivery date is provided in your Order Confirmation email.

Once we provide tracking information, you can track your order by logging into "My Account."

The tracking link you receive will provide you with the latest details on the status of your order.


CHANGE OF ADDRESS:

An address change can only be made prior to the order being sent. It is the responsibility of the customer to contact the shipping provider and update the address after the purchase is shipped.

We shall not be held liable for packages sent to the incorrect address due to incorrect information provided by the customer.

Upon placing an order, a customer will receive an invoice via email. Please ensure that all information is accurate. If you won't be home to receive a shipment while you are away, you must contact the shipping company to arrange for pick-up or redelivery.

REFUSED AND RETURNED BOX:

Refusing a package incurs a cost twice as much as shipping. A 25% restocking fee will be applied to the order, and the customer will be responsible for all expenses associated with package refusal.

If you encounter any issues accepting your package, please contact Nabia. Nabia will not be held accountable for orders that were destroyed or returned because the delivery provider couldn't reach the consumer. It is the customer's responsibility to monitor their tracking email and track their package once we email your tracking information.

CUSTOMS FEES:

Nabia processes orders in the majority of significant countries. If you happen to incur a fee or bill related to customs, please reach out to us. We will carefully assess your situation to determine if you qualify for a refund. Rest assured, we are committed to making every effort to assist you in clearing an order that may be delayed in customs.

To be eligible for a refund or credit, any customs fee bills must be submitted within 15 days of receiving your package. Any requests beyond this period will be considered at our discretion.

Please note the following:

  • If you place an order, excluding the USA, without being charged VAT or Customs tax, please be aware that you will be responsible for paying the associated fee and clearing the shipment.

  • Unfortunately, fees will not be refunded for express orders that experience delays in customs clearance due to circumstances beyond our control.

We appreciate your understanding and cooperation in adhering to these guidelines. If you have any questions or concerns, feel free to contact us, and our team will be happy to assist you.


RECEIVED WRONG OR DAMAGED ITEM:

You must contact our team for assistance within 48 hours if you received a wrong or damaged item.

As each of our products is built to order, damage to an item may occur during shipping.

If an item is damaged in transit, the shipping company must be notified within 7 days of the damage being discovered.

If you fail to inform us about a broken, wrong, or defective item within 48 hours, you will lose the opportunity to receive a replacement or a refund.

Email the following information to support@thenabia.com if you receive a defective item:

  • Invoice number.
  • Item at issue.
  • Image of the problematic item

Package errors can happen. Please contact us immediately if you receive a package intended for another customer. We will ensure to work with you promptly and resolve the issue.

Send an email to support@thenabia.com with the following information if you receive the wrong package:

  • Invoice number
  • Include a photo of the invoice inside the package.

    Policies for Cancellations:

    Orders can only be completely altered or cancelled within the first 24 hours after placing an order.

    After 24 hours, we CANNOT guarantee cancellations or changes as our products are made-to-order and cannot be modified once completed.

    If, somehow, we are able to cancel your order during the processing period, a 25% restocking fee will be charged. Cancellations and modifications are handled on a case-by-case basis throughout Ramadan. If your order is already being cut during the 24-hour window, no modifications will be made due to the quicker processing of orders. NO DEVIATIONS.