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Frequently Asked Questions
Q: Who is TheNabia.com?
Our brand offers an extensive variety of abayas, hijabs, kaftans and other modest clothing options for Muslimahs. Our mission is to ensure the utmost quality, symbolizing what Nabia represents. Whether it's a wedding, office gathering, family event, or a typical day at college, entrusting us with your clothing needs is your only responsibility, as we will expertly handle the styling. Our goal is to provide outfits that instill confidence, comfort, and empowerment in Muslim women. Strengthening Muslimah sisterhood is a hallmark of our brand so we cater to the needs of women across the country irrespective of class, creed or colour.
Q: How to Assurance Quality?
At the heart of our commitment is your satisfaction. We go to great lengths to guarantee the authenticity and quality of every product we offer, employing stringent quality checks and strict assurance protocols. Our production and post-production operations are closely monitored to handpick the finest resources, ensuring that each garment you order is not just reliable but also delivers unparalleled comfort.With us, you're not just making a purchase; you're making a confident choice you can trust. Our dedicated experts precisely oversee the selection of fabrics, choose embroidery and embellishments, ensure the finesse of smooth, seamless stitching, and handle every detail of proper packaging and timely delivery. Your satisfaction is our unwavering commitment.
Q: What is the processing time for an order ?
Ordinary orders are processed and delivered in 8 to 10 business days. The average processing time is 3-5 business days, and the average transit time is 3–4 business days.
Q: Can I customize my order?
Yes, you can customize your order, send us all detail on the email support@thenabia.comOur basic customization fee is $7.99 per garment and can vary as per your needs. These garments are not returnable or exchangeable as they were specifically made for you. They also take 3-4 extra business days to deliver. Some of the requests, we often receive are:I am between sizes and would like to customizeI am more than 7XL and need help dressing modestI fit a perfect large except my hips are XLI am petite and need shorter than 50I have short or long arms and need sleeves customizedNote: If you want any type of customization not offered on the website it will cost you $7.99 per item and the item will become a Final Sale.