How can we help?
Frequently Asked Questions
How long will it take for my order to reach me ?
Ordinary orders are processed and delivered in 8 to 10.
Express orders are processed and delivered within 5 to 6 business days.
How do I cancel my order?
Kindly note, orders can only be cancelled if they are not shipped.
For order cancellation, please contact us support@thenabia.com
Can I change the shipping address of my order?
An address change can only be made prior to the order being sent. It is the responsibility of the customer to contact the shipping provider and update the address after the purchase is shipped.
Can I customize my order?
Yes, you can customize your order! Simply send us the details via email at support@thenabia.com. Our basic customization fee is $7.99 per garment, though it may vary based on your specific needs. Please note that customized garments are not returnable or exchangeable, as they are made specifically for you. Custom orders will also require an additional 3-4 business days for delivery